HELP
Refunds & Returns
General
Return Window
Guaranteeing Consumer loyalty is our main concern, which is the reason we have a 30-day window for returns or trades, giving you the adaptability you really want.
When we get and examine your return (generally in no less than 72 hours), your trade request will be handled and conveyed by our shipping timelines.
Refunds will be issued within 7 business days to the original payment method and may take up to 10 working days to reflect in your account depending on your payment method. You'll receive an email confirmation when your return is completed.
Return Rejections and Condition Rules
- Gift cards are final sale and cannot be returned or exchanged
- All ordered and complimentary items must be returned in unused, unwrinkled, undamaged, and resell able condition along with the packing slip.
- For instrument returns, there should be no scratches, stains, corrosion, or signs of use on the product.
We reserve the right to refuse returns/refunds that do not meet these criteria.
Return Shipping and Alteration Charges
Please note that customers are responsible for shipping charges when returning items to us. For complete return instructions, please visit this link.
For custom instrument orders, our team reviews the specifications and may recommend certain adjustments for better functionality and precision. If you choose to proceed with your original specifications, we will manufacture accordingly. However, in such cases, if the original specifications result in performance or usability issues upon receipt, a minimal adjustment or modification fee may apply.
In case of receiving a wrong or defective product, please contact us within 2 working days.
Return and Adjustment
We plan to give you the ideal coat in the first go. Notwithstanding, in the event that your custom request doesn't fit well, we offer the principal modification for nothing.
Plan and Quality
Prior to dispatching your request, we share photos of your eventual outcome for your audit. This permits you to survey the plan, material, and sewing before we dispatch it.
Estimating
While placing your custom instrument order, our support team requests detailed specifications. Please refer to our measurement and specification guide for accurate inputs. Providing precise details eliminates the risk of errors during production. However, in the event that the instrument does not meet the required specifications upon receipt, we offer the first adjustment free of charge. In such cases, you would only be responsible for covering the shipping cost of sending the instrument back to us.
Refund
We do not accept returns for refunds on orders. Please understand that your order is specially made for you. All details, including style, material, and accessories, are as per your choice, and we cannot resell items.