HELP
Frequently Asked Questions
General
I need to purchase an item how might I make the payment?
You can make the installment through PayPal, VISA, MasterCard, American Express, Amazon Pay and Find. We use SSL got Look at so you can make the installment with no concerns.
Can I return the product if I don’t like it or if it does not meet my requirements?
Return & Exchange Policy
At RS Dental Instruments, we prioritize customer satisfaction. That’s why we offer a 30-day return policy from the date of delivery. You can return or exchange standard orders within 30 days for a full refund or exchange. Please note that customized or modified instruments cannot be returned or exchanged.
Return Terms & Conditions
- Returns are processed within 7 working days after we receive and inspect the returned item.
- Standard orders are eligible for a full refund or exchange.
- Customized, engraved, or made-to-measure instruments can only be returned for modifications, not for refunds or exchanges.
- We reserve the right to decline returns or refunds that do not meet our policy criteria.
For further details, please visit our Return Policy page or contact our support team.
What amount of time could it require for an item to be gotten at my place?
Standard orders are specially made and are transported inside 10 work days. Be that as it may, it can take up to 20 work days for your thing to be sent. Prime items are prepared in stock and are transported the following day from situation of request.
We endeavor to limit satisfaction time for our custom orders too and for the most part dispatch made-to-quantify orders inside 4-7 weeks and custom orders inside 12-15 weeks.
Does Free Delivery is Available for all countries?
Indeed, Free Delivery applies to all nations where we transport. This incorporates all nations aside from Russia, Brazil, Israel, Iran, Iraq, India and OFAC Authorized Nations.
What can I do if my order hasn't been delivered yet?
You can continuously look at your request status. To check this, you should simply go to the Track-request Page and Enter your Request Id and Last Name to really take a look at the genuine condition of your request.
Your following connection will actually want to give state-of-the-art data on the situation with your order. If your assessed conveyance date has passed and you haven't accepted your request, go ahead and keep in touch with us here.
What do I do if I receive a damaged item in my order
We need to figure out any issues with defective things immediately.
When you find an issue, kindly contact our Client Care group with:
The request number
The flawed thing's name and number
A portrayal of the issue (alongside the photos)
We'll hit you up in no less than 24 hours and when the subtleties have been checked, will send you a substitution thing as fast as possible.
For what reason was my installment declined? How would it be advisable for me to respond?
Your installment might have been declined because of any of the accompanying reasons:
Wrong charging address and telephone number:
Ensure that the charging address recorded in your record coordinates that related with your installment strategy.
Visa limit came to:
Check your charge card limit. You might have arrived at your everyday or all out Mastercard limit when we attempted to charge your card. Take a stab at diminishing your everyday spending limit or enter another Mastercard with a higher credit limit.
Credit/Check Card Number:
Ensure that the Visa or charge card number is right and forward-thinking.
Credit/Check Card Lapse date:
Survey the lapse date on your Mastercard or charge card. Assuming your card terminated, update your Visa or check card data.
PayPal account out of assets:
Ensure reserves are accessible in your PayPal account on the off chance that Paypal is recorded as your installment technique.